Giving You the Best Experience
I want to make sure everyone feels at home in my chair. That’s why I’ve set a few basic policies to make sure everyone who walks through the door has an experience that leaves them wanting to return time and again. Please read thoroughly. If you have any questions, just get in touch.
Cancellation, No Show, Rescheduling
If you need to cancel, please give at least 24 hours’ notice so I have an opportunity to offer your appointment to another guest.
Cancellations with less than 24 hours’ notice may be charged 50% of the scheduled service total. Missed appointments without notice may be charged 100%.
I understand that emergencies and unexpected situations happen. Please reach out as soon as you can—fees are considered case by case.
There is no fee to reschedule. Please give as much notice as possible. Repeated last-minute changes or missed appointments may require a deposit to book future visits.
Running Late
If you’re running late, please text me at 619-736-5414.
A 15-minute grace period is provided. Depending on the time available, we may need to shorten your service or reschedule. If your service is shortened, the original service price still applies. There is no fee to reschedule.
Service Adjustments
I want you to love your hair. If something feels a little off, I offer complimentary adjustments within 2 weeks of your appointment.
Please reach out within 5 days of your service to let me know. Adjustments are intended as minor tweaks (like adding face-framing layers, a few extra foils, or shifting a gloss tone), not full redos.
Refund and Return
Due to the time, care, and customization involved, refunds are not offered for services. However, your feedback is always welcome. Open communication helps me better understand your needs and evolve your experience.
Product returns are not accepted, but exchanges can be made within 7 days of purchase.
Environment
My goal is to create a space where you feel relaxed, seen, and supported. Whether you need quiet time to unwind or a heart-to-heart chat, this is your moment.
To maintain a peaceful vibe, please come solo unless your guest is also booked for a service. Children and extra guests are not permitted in the salon during your appointment.
Well-behaved animals are welcome if they allow us both to relax.
Together, we create a sanctuary—a space where you can let go, be yourself, and feel beautiful inside and out. If that speaks to you, welcome. Let’s make magic.
Photography Release
I authorize Elevate Beauty to take photos and videos of me and my hair during salon appointments and use them on its website, social media, and marketing materials without compensation.